DISCLAIMER: GoldInvestors.news is not a registered investment, legal or tax advisor or broker/dealer. All investment/financial opinions expressed by GoldInvestors.news are from the personal research and experience of the owner of the site and are intended as educational material. Although best efforts are made to ensure that all information is accurate and up to date, occasionally unintended errors and misprints may occur.

Apple's familiar launch rhythm is being tested by the iPhone 18 Pro, a device that went on sale Sept. 18 with a starting price of $1,199. Buyers reported problems within days, and one apparent display defect may not yield to a software update.

New iPhones routinely arrive with bugs that Apple can address in an early iOS release. For buyers, the more expensive risk is a possible hardware problem that lasts beyond the brief period when a full refund remains available.

The first major complaint involved Face ID on some iPhone 18 Pro and Pro Max units. When a face scan failed, the affected phones stopped responding to touch and restarted several seconds later, according to a Sept. 23 report from 9to5Mac.

The site reproduced the problem by covering a face while opening the Passwords app. It attributed the failure to software rather than the redesigned Face ID system, which places the infrared camera beneath the display.

Apple told 9to5Mac that a fix was coming, and iOS 27.0.1 arrived Sept. 28. The release addressed restarts on iPhone 18 Pro and Pro Max devices when Face ID failed to authenticate.

The update also repaired a color artifact affecting some 2x photographs taken under certain lighting at f/1.48. A separate fix addressed a frozen touchscreen after Notification Center and Control Center were opened together.

Some owners had already exchanged their phones at Apple stores because they believed the freezing behavior reflected faulty hardware. For that particular problem, the software update meant the store visit was unnecessary.

The more troubling complaint involves green and pink vertical lines appearing on screens. Multiple owners documented the lines within a week of buying their phones, and complete resets did not remove them, Techaeris reported Sept. 28.

Techaeris described the issue as a likely hardware fault affecting a subset of display panels. None of the repairs listed for iOS 27.0.1 mentioned the vertical lines, and Apple had made no public comment about them as of Sept. 29.

The display lines are separate from the color artifact that Apple patched. The artifact appeared in photographs, while the reported green and pink lines remain visible on the phone screen itself.

Owners should install iOS 27.0.1 through Settings, General and Software Update before deciding whether a lingering freeze requires a service appointment. If the touchscreen continues freezing after the update, the source recommends arranging a visit with Apple.

Buyers who see vertical lines face a more urgent decision because Apple's return period lasts 14 calendar days from the date an item was received. Returned devices must include their cords, adapters and documentation.

For customers who bought an iPhone 18 Pro on launch day, that return window closes Oct. 2. Devices purchased through wireless carriers or other retailers are governed by the return policies of those sellers instead.

A timely return restores the full purchase price, which is $1,199 for the iPhone 18 Pro or $1,299 for the Pro Max. After the return period ends, customers must depend on Apple's one year warranty for a repair or replacement.

That warranty route can mean spending additional time without the device. Before contacting Apple Support, affected owners are advised to photograph or record the lines and note when the problem first appeared.

The practical distinction is clear: iOS 27.0.1 addresses the documented Face ID restart, photo artifact and touchscreen freeze. It does not list a repair for the reported screen lines, making the short refund window especially important for buyers who encounter them.

DISCLAIMER: GoldInvestors.news is not a registered investment, legal or tax advisor or broker/dealer. All investment/financial opinions expressed by GoldInvestors.news are from the personal research and experience of the owner of the site and are intended as educational material. Although best efforts are made to ensure that all information is accurate and up to date, occasionally unintended errors and misprints may occur.